Administrative Assistant – Residential Desk Services Lead

Overview

The University of Nevada, Reno is recruiting for a reliable, detail-oriented, and service-driven professional to join our team as an Administrative Assistant 1/Residential Desk Services Lead within Residential Life, Housing, and Food Services.
This position does not provide layoff rights and is contingent upon funding. The role serves as the primary overnight point of contact for residential service desk operations, supporting the safety, security, and customer service needs of the residential community. The primary purpose of this position is to provide safety, security, support, and service to the residential community during the overnight shift from midnight to 8:00 a.m. The role also provides additional administrative support to the Administrative Assistant 2 and Administrative Assistant 3 positions, including resident and key audits, student account charges, calendar scheduling, and special projects as assigned.

Additionally, this position serves as a resource and point of contact for student staff in situations that do not require escalation to an on-call staff member.

• Monitor residential facilities to ensure a safe and secure environment.
• Enforce policies and respond to safety or security concerns appropriately.
• Serve as the overnight point of contact and support student staff as needed.
• Conduct building rounds and document incidents or concerns.
• Manage equipment check-outs, key distribution, and package processing using housing systems.
• Maintain accurate records, logs, and documentation.
• Provide front-line customer service, answering questions and assisting residents and guests.
• Support audits, inventory tracking, scheduling, and other administrative functions.
• Provide guidance and support to student employees during shifts.
• Assist with training, scheduling support, and payroll/timekeeping processes as needed.
• Collaborate with professional staff and campus partners, including University of Nevada Police Department and Facilities.

• Graduation from high school or equivalent education and one year of clerical experience that included maintaining records, answering telephones, or reviewing forms, documents and other written materials; or six months of experience as an Administrative Aid in Nevada State service; or an equivalent combination of education and experience.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA).
• PER EXECUTIVE ORDER , ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30, 2026.

• Experience in housing operations, residential life, or similar service environments.
• Familiarity with service desk operations, housing systems, and supporting community standards.

The typical work schedule is Tuesday through Saturday from 12:00 AM to 8:00 AM; this may change based on organizational needs.

Grade 23 – salary in Grade and Step, as determined by the Nevada Administrative Code. Salary placement above Step 01 at initial appointment is based on recruitment, qualifications, internal equity and budgets.

• Pension plan through the Public Employees’ Retirement System of Nevada (PERS).
• Health, dental, and vision insurance.
• Life insurance.
• Annual and sick leave.
• Fitness Center membership options.
• Employee Support Program, including wellness and counseling services.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of age, disability, gender, military status, sexual orientation, gender identity, genetic information, national origin, race, color, or religion. The University does not discriminate on the basis of sex in any education program or activity it operates.

• Resume/CV – required.
• Cover Letter – optional.
• Three Supervisory References – required.
• Transcripts – optional.
• Veteran interview consideration documents – optional.

Posting Close Date:
July 2, 2026.