Police Services Specialist

Join the Reno Police Department as a Police Services Specialist I and serve as the welcoming face of the department for community members seeking assistance and information. In this dynamic, customer‑focused role, you will manage the front office operations, assist victims of crime, take written and/or oral statements, collect evidence, prepare crime reports, and provide critical administrative support to police operations.

This position requires exceptional customer service, communication skills, professionalism, and sound judgment while handling complex, sensitive, and confidential matters in a fast‑paced environment. Ideal candidates are compassionate, detail‑oriented, and committed to delivering responsive service while fostering positive relationships between the department and the community.

• Perform administrative, clerical, and routine technical duties in support of Police Department programs and operations.
• Provide front‑line customer service to the public, answer inquiries in person, by phone, or online.
• Assist victims, witnesses, and citizens using a trauma‑informed, victim‑centered approach.
• Receive and process reports, statements, and related documentation.
• Collect, verify, and enter data into law‑enforcement systems and databases.
• Maintain records, files, and logs in accordance with departmental policies and confidentiality requirements.
• Prepare correspondence, reports, and other documents, review for completeness and accuracy.
• Support departmental projects, research, and administrative tasks as assigned.
• Operate standard office equipment and specialized law‑enforcement software.
• Perform other duties as assigned.

Education:

• High school diploma or equivalent
• Specialized office support training (specialized training may include on‑the‑job training obtained through relevant work experience)

Experience:

• Three years of increasingly responsible general office support, clerical, programmatic, and administrative support experience with a customer service, human services, or criminal justice focus. Qualifying experience includes maintaining records, files, and databases, processing forms, applications, and other documents, tracking and coordinating program activities, conducting research and preparing reports, assisting supervisors, managers, and professional staff, and applying established policies and procedures in a professional office environment.

Additional Screening: A background investigation will be conducted to verify the accuracy and completeness of statements contained on the application and to obtain information relevant to predicting successful performance as a Police Services Specialist I. Those individuals whose rank places them in the range to be certified to the department will be provided with a background information packet, which must be completed within the specified time period.

Eligible candidates will be required to submit to a polygraph examination and drug screening at the City’s expense.

Bilingual candidates are strongly encouraged to apply.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.