Customer Service Admin

Customer Service Admin

The Customer Service Administrator supports the Sales and Customer Service teams by accurately processing customer orders and maintaining complete documentation. This role ensures orders move smoothly from quote to booking and serves as a key internal link between Sales, Customer Service, and Document Control.

Key Responsibilities

• Order Entry & Accuracy
• Review all confirmed customer purchase orders for accuracy and completeness.
• Accurately enter sales orders into the ERP system daily.
• Maintain an order entry error rate of no more than 3%.
• Meet daily order entry timelines.

• Order Review & Record Management
• Maintain accurate and up-to-date customer records in the ERP system.
• Run the open order report daily and ensure all required fields are complete.
• Validate and review orders received through the API feed for accuracy and completeness

• Documentation & Compliance
• Complete the Quote Record (QR) process and submit final documentation to Document Control as required.
• File customer documentation on the company file server daily.
• Ensure all order documentation is complete and audit ready.

• Team & Administrative Support
• Support Program Managers as needed.
• Draft internal documents, prepare reports, and provide general administrative support.
• Communicate clearly with Sales, Customer Service, and Document Control to resolve order issues quickly.
• Participate in process improvement efforts and help track service metrics.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in customer service, inside sales support, or order administration preferred.
• Basic PC skills, including Microsoft Office Suite.
• Experience working with ERP (Syteline) systems preferred.
• Strong organizational and documentation management skills.