Client Engagement Associate & Sales Coordinator

Job Description

The Client Engagement Associate & Sales Coordinator (CEA/SC) is a dual-function role that serves as both the office concierge and an active sales support resource for the team. This is not a traditional receptionist or administrative role. It requires initiative, attention to detail, and the ability to shift fluidly between client-facing responsibilities and sales production support.

The CEA/SC reports to the Managing Director and works closely with the Client Engagement Managers (CEMs). This full‑time position offers the opportunity to gain contract furniture industry experience and knowledge of Haworth product.

• Conduct daily walk-throughs to maintain a showroom-ready appearance
• Maintain and organize product libraries, sample resources, and finish library
• Manage inventory and order kitchen, office, janitorial, and printing supplies
• Utilize MD credit card for CEC and event purchases within established budget
• Maintain SWAG inventory and branded showroom items in partnership with Marketing
• Coordinate with property manager and janitorial teams for facility needs; report IT and furniture concerns to appropriate contacts
• Update digital displays to align with current branding requirements
• Coordinate rotating ancillary vignettes with manufacturers and Marketing
• Assemble new hire welcome kits; learn and adhere to building requirements including life/safety, mailroom, and parking procedures
• Reception & Guest Services
• Answer and transfer incoming calls; relay urgent messages
• Greet guests, offer refreshments, and direct to meeting spaces
• Anticipate event needs; coordinate advance orders for catering, supplies, and materials
• Set up and break down events; prepare conference rooms with catering and printed materials

• Process daily mail including invoices, checks, correspondence, and samples
• Prepare and ship packages via Fed Ex and UPS online systems
• Receive and process furniture shipments for the CEC as needed

• Handle incoming emails and calls on behalf of leadership as directed
• Assist with correspondence, agendas, and presentations aligned to corporate branding
• Assist MD with content compilation for the office monthly huddle
• Process and submit expense reports
• Adhere to company established policies, processes, and procedures; communicate effectively with all People Space team members; attend company meetings

• Assess incoming client needs and assist CEMs with open opportunities
• Assist in product specification, building a SIF, discounting, and product research
• Assist in preparing presentation materials and cutsheet packages of final specifications for client approval
• Obtain labor quotations and pricing quotations from vendors
• Assist with preparation of pricing quotations and budgetary Excel summaries; prepare quotes for presentations to customers
• Attend client meetings and presentations; capture detailed meeting minutes and project notes
• Assist with placing orders into the system; assist in creating and maintaining client standards (e.g., project finish schedules)
• Support lead entry and data tracking in Net Suite CRM; maintain contacts database in Net Suite on behalf of Marketing, MD, and/or Sales Ops
• Update vendor contacts and discount information by market in Net Suite
• Coordinate and schedule vendor Lunch & Learn sessions including invites, space, and logistics
• Support ancillary budget development using RRT spreadsheets to calculate discounting and GP
• Pick up and drop off finish samples as needed

• Serve on Culture Committee to help plan and execute internal events
• Coordinate logistics for client CEC visits including communication, setup, and follow-through
• Assist with planning customer events, happy hours, and CEC tours
• Attend Marketing signature event planning meetings and execute assigned tasks

• Six (6) months of sales or customer service experience preferred
• Excellent communication and customer service skills
• Outgoing, interpersonal sales personality
• Ability to manage multiple priorities and shift between administrative and sales responsibilities
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
• Experience with Net Suite or similar CRM a plus
• Strong work ethic and self‑motivated
• Bachelor’s Degree preferred