Community Administrative Assistant

Description

Position responsibilities and requirements for a community manager’s office assistant role.

• Receive and respond to all homeowner calls within 24 hours.
• Receive and respond to all homeowner correspondence within 3 days.
• Obtain bids with specifications by deadline supplied by the Community Manager.
• Type and proof all correspondence, newsletters, etc., as requested.
• Type and log violation letter within 7 days of receipt; log all homeowner violation responses within 2 days of receipt; levy fines using charge sheet on all ongoing violations within 7 days.
• Receive and log architectural requests and process within 2 days of receipt.
• Complete an Association Closeout Inventory list for turnovers.
• Reserve space for meetings; attend meetings as requested by Community Manager.
• Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
• Pull account histories, homeowner files, etc. as requested.
• Maintain association files.
• Complete the action list provided by the Community Manager by the deadline.
• Serve as backup for the front desk.
• Additional duties may be assigned.

• Organizing and prioritizing.
• Attention to detail and accuracy.
• Maintain confidentiality and exercise good judgment.
• Problem‑solving skills.
• Excellent communication skills, both written and verbal.

• Minimum 6 months of customer service and/or office experience.
• Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm.

• Docuware or C3 experience.

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.