Workers' Comp Claim Assistant

Worker's Comp Claims Assistant

Department: Claims Administration & Adjusting

Location: Reno, NV

Compensation: $16.00 - $19.00 / hour

Claims Administration Support

• Receive and process claim notices received via phone, email, fax, and other communication channels.
• Establish new claim files and enter claim information into internal claims management systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation, records, and electronic files.
• Assist adjusters with claim-related administrative tasks and follow‑up activities.
• Process incoming and outgoing correspondence related to claim files.

Mail & Document Management

• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related correspondence and reports.

Clerical & Administrative Support

• Perform data entry with a high degree of accuracy and attention to detail.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership as needed.
• Coordinate office workflow activities and support special projects.

Customer Service

• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues and urgent matters to the appropriate claims professionals.
• Support internal and external stakeholders through effective communication and timely follow‑up.

Required:

• High school diploma or equivalent.
• 1+ years of administrative, clerical, customer service, or insurance-related experience.
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including:
  • Outlook
  • Word
  • Excel
  • Teams
• Ability to manage multiple priorities in a deadline‑driven environment.
• Strong attention to detail and commitment to accuracy.
• Professional and customer‑focused approach to work.

Preferred:

• Prior experience in insurance, claims administration, or a related professional services environment.
• Familiarity with claims management systems and document management platforms.
• Experience handling confidential information and sensitive documentation.
• Experience supporting adjusters or claims professionals.

Skills &

Competencies:

• Strong organizational and time‑management skills.
• Ability to effectively prioritize work and meet deadlines.
• Excellent customer service and interpersonal skills.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to work independently and collaboratively within a team environment.
• High degree of professionalism, reliability, and accountability.
• Adaptability and willingness to learn new systems and processes.

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees.
• Paid holidays.
• Life insurance and short‑term and long‑term disability coverage.

Equal Employment Opportunity:
The Company is an Equal Opportunity Employer and offers reasonable accommodations for qualified individuals who are blind or visually impaired, disabled, or proficient in a foreign language or from a particular cultural background where such accommodations are…