Workers' Comp Claim Assistant

Worker's Comp Claims Assistant

Department: Claims Administration & Adjusting

Location: Reno, NV

Compensation: $16.00 - $19.00 / hour

Claims Administration Support

• Receive and process claim notices received via phone, email, fax, and other communication channels.
• Establish new claim files and enter claim information into internal claims management systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation, records, and electronic files.
• Assist adjusters with claim-related administrative tasks and follow‑up activities.
• Process incoming and outgoing correspondence related to claim files.

Mail & Document Management

• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related correspondence and reports.

Clerical & Administrative Support

• Perform data entry with a high degree of accuracy and attention to detail.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership as needed.
• Coordinate office workflow activities and support special projects.

Customer Service

• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues and urgent matters to the appropriate claims professionals.
• Support internal and external stakeholders through effective communication and timely follow‑up.

Required:

• High school diploma or equivalent.
• 1+ years of administrative, clerical, customer service, or insurance-related experience.
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including:
  • Outlook
  • Word
  • Excel
  • Teams
• Ability to manage multiple priorities in a deadline‑driven environment.
• Strong attention to detail and commitment to accuracy.
• Professional and customer‑focused approach to work.

Preferred:

• Prior experience in insurance, claims administration, or a related professional services environment.
• Familiarity with claims management systems and document management platforms.
• Experience handling confidential information and sensitive documentation.
• Experience supporting adjusters or claims professionals.

Skills &

Competencies:

• Strong organizational and time‑management skills.
• Ability to effectively prioritize work and meet deadlines.
• Excellent customer service and interpersonal skills.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to work independently and collaboratively within a team environment.
• High degree of professionalism, reliability, and accountability.
• Adaptability and willingness to learn new systems and processes.

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees.
• Paid holidays.
• Life insurance and short‑term and long‑term disability coverage.

Equal Employment Opportunity:
The Company is an Equal Opportunity Employer and offers reasonable accommodations for qualified individuals who are blind or visually impaired, disabled, or proficient in a foreign language or from a particular cultural background where such accommodations are possible.

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.