Region Dir, National Sales GPO

Responsibilities

• Oversees business of one of our largest GPO relationships interacting with Regional Vice Presidents of National Sales (RVPNS), Area Vice President of National Sales (AVPNS), National Sales Managers (NSM) and Account Executives (AEs) in assigned region to ensure Program Growth and Retention, CMA Utilization, and Member Satisfaction.
• Works with RVPNS in assigned regions to build an annual Premier strategy plan by market, focused on AE training, key retention action plans and CMA Utilization plans. Conducts quarterly GPO checklist reviews with each Area to monitor performance against key GPO commitments.
• Engages key Area (AVPNS) and Region (RVPNS) staff to execute and resolve Service Protocol Process concerns. Analyzes data and reports (member retention reports and dashboards) to get ahead of potential service issues and member concerns, including fill‑rate, delivery on‑time performance, account executive effectiveness and program maximization metrics.
• Reviews SOS (Save Our Sales) submissions impacting members within the region on a weekly basis, addresses proactively with market staff to ensure resolution of the SOS.
• Provides guidance and monitoring for all Middle Earth groups to ensure Premier contractual expectations are being followed.
• Drives customer retention and program growth to achieve annual operating plan (AOP) objectives in assigned regions.
• Ensures training and competency of field personnel responsible for GPO business as assigned.
• Requires frequent overnight travel (50%–60%).
• Other duties as assigned by manager.

• Internal:
  Primarily work with Region Vice Presidents of National Sales, Area Vice Presidents of National Sales, National Sales Managers, Corporate Support Office Staff, and Area Presidents as needed.
• External:
  Key customer contact within prioritized accounts, Premier Senior Executives, Premier Shareholder Executives, VPs of Support Services, and various Facility Managers (e.g., Food Service Directors).

• Remote – fully remote, expected to perform responsibilities from a home‑based environment.

• Minimum 7 years food service or group purchasing sales experience.
• Demonstrated positive customer interfacing and issue resolution experience, including delivering positive change management.
• Experience dealing with Group Purchasing Organizations (GPO) and large regional or national multi‑location chains.
• Management of a large complex book of business preferred. Continuous Improvement training at Orange Belt level or higher preferred.
• Experience delivering competency‑based training to internal team members.
• Strong interpersonal and relationship‑building skills.
• Ability to create and implement programs that enhance value to end users and the organization.
• Disciplined approach to monitoring data and reports to proactively prevent customer concerns from escalating.
• Strong business acumen, strategic thinking, and ability to leverage relationships to achieve goals.
• Excellent oral and written communication skills, strong organizational skills with follow‑through.
• Strong leadership and team‑building skills with proven results orientation.
• Issue resolution, defining customer expectations, and action‑planning skills.
• Proficiency in Microsoft Excel, Teams, Outlook and Word.

Bachelor’s degree.

• Experience with ACCESS, Sigma and Tableau.

Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. This role will also receive an annual incentive plan bonus.

$100,000 - $160,000

EOE– Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information/ Protected Veteran/Disability Status