Workforce Services Representative

Position: WORKFORCE SERVICES REPRESENTATIVE 3
This position will be located at the Reno EmployNV Business Hub.  The incumbent will function as the support team supervisor and will be responsible for all aspects of supervision, including preparing evaluations; coaching and mentoring staff; conducting and overseeing staff training; hiring and interviewing; acting as the liaison with Human Resources; and approving timesheets and leave. In addition, the incumbent will review job orders;

assist with the management of Silver State Works, Work Experience and Rapid Response programs; and oversee the office functions and operations, keeping them running smoothly and efficiently. The ideal candidate will have a positive attitude and exceptional customer service and supervision skills.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Graduation from high school or equivalent education and two years of relevant program experience which included interviewing job seeking customers to gather education and work history information, or business representatives to determine job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude, search the Internet for job openings, or enter job listings in the Internet;

recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year of experience as a Workforce Services Representative II in Nevada State service; OR an equivalent combination of education and experience as described above.

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community;

identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.

Assist customers to use the resource center's automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Positions assigned to EMPLOYMENT SERVICES:
Positions allocated to this option either work as program representatives and determine job seekers' eligibility to participate in special programs OR supervise a unit of Workforce Service Representative II's to include performance evaluations, work performance standards, work assignment and review, scheduling, training, and discipline.

Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM:
Positions allocated to this option provide the full range of services as defined by the terms and conditions for the Jobs For Veterans' State Grant (JVSG) and guidance from the U.S. Department of Labor (DOL) Veterans' Employment and Training Services (VETS). The services described in the above Employment Services section at this level are provided only for veterans and other eligible individuals who have been categorized as having a Significant Barrier to Employment (SBE) as defined by federal regulations.

DVOP's provide technical advice and guidance to office staff regarding federal and State laws and departmental policies and procedures to ensure the proper delivery of program services; recommend action to improve program performance; provide outreach to the community; network with employers on behalf of an…