Senior Commercial Lines Client Service Associate

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Senior Client Service Associate to join our team in Reno, NV. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

Here’s what you’ll do:

• Welcome onsite-visitors, determines nature of business, and announces visitors to appropriate personnel. Maintains lobby appearance.
• Answers incoming phone calls, determines purpose of callers, and forwards call to appropriate personnel. Answers questions about the organization and provides callers with address, directions, and other information.
• Sorts and routes incoming mail, either paper or electronic, to the appropriate personnel. Processes outgoing mail including UPS/Fed Ex packages.
• Orders, receives, and maintains office supplies including business cards and specialty printed materials.
• Performs clerical duties such as photocopying, filing and maintaining data.
• Contribute to the renewal process by delivering timely and high-quality solutions to support client retention and satisfaction.
• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Other duties as assigned.

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Active Nevada Property and Casualty license OR willingness to obtain the license within 60 days, with our support.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

• An Associate’s degree, professional certification, or equivalent training.
• Experience in managing client relationships.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal…