Senior Commercial Lines Client Service Associate

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Senior Client Service Associate to join our team in Reno, NV. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

You’ll play a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance, you’ll handle important tasks that keep our operations running smoothly. You’ll also collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will directly contribute to delivering high‑quality results and meeting compliance standards.

• Welcome onsite visitors, determine the nature of business, and announce visitors to appropriate personnel. Maintain lobby appearance.
• Answer incoming phone calls, determine purpose of callers, and forward calls to appropriate personnel. Answer questions about the organization and provide callers with address, directions, and other information.
• Sort and route incoming mail, either paper or electronic, to the appropriate personnel. Process outgoing mail including UPS/Fed Ex packages.
• Order, receive, and maintain office supplies including business cards and specialty printed materials.
• Perform clerical duties such as photocopying, filing, and maintaining data.
• Contribute to the renewal process by delivering timely and high‑quality solutions to support client retention and satisfaction.
• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Other duties as assigned.

Here’s what you’ll bring to the role:

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Active Nevada Property and Casualty license OR willingness to obtain the license within 60 days, with our support.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

• Associate's degree, professional certification, or equivalent training.
• Experience in managing client relationships.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more.

We value inclusion and diversity.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all…