Account Manager in Digital Marketing Agency

We are seeking an agency‑experienced Account Manager (which we call our Client Success Manager
) who is excited to use their leadership, strategic thinking and critical problem solving skills to make meaningful connections with both our clients and our internal cross‑functional teams of digital marketing experts, as well as drive outcomes and performance aligned with our clients’ objectives.

Noble’s Client Success Managers lead cross‑functional teams of talented individuals dedicated to positively impacting their clients’ businesses.
Client Success Managers aren’t just account managers – they are team leaders, advocates for the client as well as the company, and thought leaders in the industry. They make meaningful connections while working closely with the leadership team and having accountability for the effectiveness of their team’s engagements. CSMs facilitate the efforts and impact of their internal team, and ensure projects and services meet or exceed client expectations.

In addition, they provide strategy and direction that creates conditions where people can do their best work through open problem‑solving, empowerment and inspiration.

• Manage clients to annual account plans, revenue growth opportunities and develop strategies to achieve meaningful business outcomes agreed upon by the client
• Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals
• Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achieved
• Proactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thrive
• Define the KPIs and objectives for client projects and services
• Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations
• Lead and facilitate quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions to align on priorities, performance insights, and future growth opportunities
• Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery
• Effectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best work
• Manage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impact
• Provide thought leadership on services, products, marketing best practices and client industry priorities. Leverage the Noble’s subject matter experts for the benefit of our clients
• Oversee subcontractor and vendor relationships as needed, including scope alignment, performance management, budget oversight, and quality assurance to ensure work meets Noble and client standards
• Partner with external vendors and internal teams to ensure seamless integration of third‑party services into client strategies and delivery plans
• Step in to support or lead production responsibilities when necessary, ensuring timelines, budgets, and quality standards are upheld while maintaining strategic alignment
• Identify process improvements and operational efficiencies that enhance client experience, team effectiveness, and overall account performance

• A four‑year college degree or equivalent education and experience in a related discipline
• 3+ years of experience in account management within the marketing/technology/web industry including all aspects of process development and execution
• Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships
• Problem solving, critical thinking and troubleshooting skills to facilitate outcomes
• Comfort and experience with recommending solutions and making a case for added spend even when there’s some ambiguity in the requirements
• Accurate verbal and written communication skills to inspire confidence
• Ability to set expectations,…