Digital Service Representative

Overview

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To Do This, We Practice C.A.R.E. With Our Values

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

The Digital Service Representative (DSR) is responsible for providing service and sales, deepening relationships with our members, through the Interactive Teller Machine/Video, Telephone, and Electronic Communication channels to assist in achieving Greater Nevada Goals.

• Serve members in a professional, courteous, and efficient manner through prompt handling of teller transactions via the ITM Video conferencing system.
• Seek opportunities to provide members with additional products and services in support of member success goals and the Strategic Business Plan via all channels, including but not limited to phone, email, live chat, secure messaging, text, GNCU.org, and fax.
• Maintain knowledge of all Greater Nevada products and services.
• Strengthen member relationships through clear and concise electronic communication using appropriate grammar, spelling, and punctuation.
• Support the MRC during peak call times, answering telephone calls to help more members live greater.

• 1 year customer service experience required
• Demonstrated ability in written communication
• 1 yr Banking and call center experience or the equivalent

• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Greater Nevada Credit Union’s Reno Operations Center

9790 Gateway Drive

Reno, NV 89521

United States

Located in an idyllic small community in beautiful Northern Nevada

• $38,000.00 - $54,000.00 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.