Customer Care Representative - Omnichannel
Job in
Reno, Washoe County, Nevada, 89501, USA
Listed on 2026-03-01
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.;
Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Omnichannel role.;
Effectively manages customer interactions including inbound calls and email communications.;
Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.;
Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth.
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