Customer Service Representative

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary
• Benefits/Perks
• Lots of downtime while working
• Career Growth Opportunities
• Part‑time hours

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, tech savvy (able to operate an iPad & smartphone), troubleshoot and is able to remain calm under pressure.

This position is for a parking attendant in a parking garage in downtown Reno, Nevada. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Must be able to follow directions, be reliable, and have strong work ethic. Cash handling and balancing is a must. Starting Pay range: $12.00 - $14.00 per hour.

• Assist customers with processing parking ticket fees
• Collect payment for parking fees
• Check self‑serve pay machine for paper supply
• Answer questions for the public on monthly parking membership
• Assist customers in obtaining a ticket at the self‑serve kiosk
• Keep work area clean, wipe counters, sweep booth floor, and clean windows in booth
• Keep traffic entering and exiting the garage fluent and efficient

• Cash handling experience
• Previous experience working with the public desired, but willing to train the right candidate
• Comfortable using iPads & smartphone
• Excellent communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with ability to prioritize and manage time effectively