Valet Attendant - Reno, NV

Position Summary

The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally.

Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance: Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping: Keep valet areas clean, organized, and presentable at all times.

Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service while fostering a positive team environment.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete all assigned training modules on time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

High school diploma or GED; customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses: A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.

Organizational Support and Adaptability: Follow company policies and procedures, adapt to changing work environments, and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.

Physical Demands and Work Environment: Requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Must maintain professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential.

Cell Phone Use: Employee may be required to use personal cell phones for work‑related communication. Reimbursement for work‑related phone usage will follow company policy.

Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides a workplace where pay transparency and dialogue on compensation are allowed.

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bon…