Member Resource Center Representative Call Center

About the Position

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video, or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

• 1 year of customer service experience required.
• Previous call center experience preferred.
• Previous financial institution experience preferred.
• Bilingual is a plus.

• Enjoy working with the public over the phone and through video chat.
• Effective verbal communication skills.
• Effective relationship-building skills.
• Effective time management skills.
• Problem resolution skills and experience.
• Optimizes work processes.
• Drives engagement.
• Self-development.
• Action oriented.
• Decision quality.

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 20 pounds.

The Member Resource Center Representative position can be located in Reno. Greater Nevada Credit Union's Reno Operations Center location: 9790 Gateway Drive, Reno, NV 89521, United States.

• $17.07 - $23.56 per hour, compensation is dependent on experience.
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents.
• Health Savings Account contributions.
• Supplemental insurance and life insurance plans.
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day, and sabbatical leave after every seven years of employment.
• Paid time to volunteer and make a contribution to the community.
• Employee product and service discounts.

Greater Nevada is an Equal Opportunity Employer. Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.