Transportation Coordinator

Transportation Coordinator

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

* Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person

* Receives orders or changes in service

* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

* Processes and inputs all customer orders and receipts

* Runs stock reports to check for product availability

* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.

* Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

* Traces orders as required

* Notifies customers of any activity concerning their merchandise, including shipping and tracing information

* Assures proper invoicing of accounts by verifying computer generated invoices

* Reports customer feedback to management, including any signs of customer dissatisfaction

* Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

* Completes paperwork associated with orders, including the maintenance of customer files

* Performs clerical work as required, including answering phone calls, operating various office

What you need: (requirements)

* Minimum 6 months related experience and/or training; or an equivalent combination of education and experience

* Experience in customer service position preferred

* PC literate to include Microsoft Office products such as Word, Excel, and Outlook

* Ability to write reports, business correspondence, and procedure manuals

* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

* Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists.

* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

* Ability to multitask.

What you gain from joining our team:

* Access wages early with the Rain financial wellness app.

* Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!

* Health, dental, and vision insurance after 30 days of employment

* 401k match

* Paid maternity and parental leave

* Access to career development, employee resource groups, and mentorship programs

* Employee discounts

* Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app

* Free financial wellness programs

* Daycare discount program

* Opportunities to volunteer and give back to your community.
* + more!

Join our Team!

* Visit our website at  and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

* Text DELIVER to 88300 to Apply1