Member Services Representative

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Free uniforms
• Vision insurance
• Flexible schedule

Front Desk




Job Summary


The Member Services Representative - Front Desk creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness.

Duties and Responsibilities

· Greet members, guests, and prospects

· Handle all front desk activities

· Respond to member questions and concerns

· Answer phones promptly

· Check in members and update accounts

· Facilitate new member sign-ups and conduct tours

· Assist with cleaning and organizing the club

Qualifications and Requirements

· Prior customer service experience preferred

· Basic computer proficiency

· Passionate about fitness and health

· Positive attitude and strong interpersonal skills

· Reliable, punctual, and professional

· High school diploma or GED equivalent required

· Must be 18 years of age or older

Physical Demands

· Remain standing or walking for extended periods

· Frequent communication, in-person and via phone

· Occasionally lift up to 50 lbs.

· Handle cleaning chemicals or biohazards safely

Benefits

· Health Insurance

· Dental Insurance

· Vision Insurance

· 401(k) Plan

· Free Gym Membership

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.