Call Center Operator Swing Shift

Position: Call Center Operator - Full Time - Swing Shift
ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

* Courteously answer incoming telephone calls, and connect/transfer to appropriate departments, guests, or other hotel/casino personnel.

* Maintain open communication with fellow operators and supervisors regarding any last minute information or emergent situations.

* Maintain current knowledge with all property services/features, as well as a familiarity of local events/attractions to accurately respond to guest inquiries.

* Communicate emergency situations to supervisor/management as dictated by established emergency guidelines/procedures.

* Operate public address system for paging and making property-wide public announcements.

* Responsible for processing messages for in-house/future guests, as well as key personnel.

* Responsible for assisting with guests' special requests, such as wake-up calls.

* Maintain confidentiality with all subject matter.

* Work with internal and external guests to provide optimal guest service. This includes contact with various departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided.

* Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

* Ability of simple reading, writing, math, and complex task completion skills is required.

* Must have the following skills: following instructions, memorization, problem solving, independent judgment, and decision making.

* Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

* Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

* Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

* While performing the duties of this job, the team member is constantly sitting and occasionally walking over the duration of their shift.

* Must be able to lift/carry 10lbs or less occasionally.

* The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.

* Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

* The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

* Work performed indoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.

* The noise level in the work environment is usually moderate.

* Team Member may be exposed to secondhand smoke.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.