Service Loyalty Coordinator - Mercedes Benz of Reno

Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately
• Ensure that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable and route appointment information to the appropriate consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to the Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6‑12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

• Base compensation plus bonus starting at $19/hr
• Competitive compensation and 401(k) matching
• Health, dental, vision insurance with maternity benefits
• Associate purchase and discount programs for vehicles, services, parts and accessories
• Access to discount offers through the You Decide website
• Participation in the DRVPNK charitable program

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.