Reservations Supervisor

The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.

This is an In-Person position only.

Duties:

* Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.

* Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.

* Effectively communicate with guests, coworkers and management via email and profile notes.

* Conduct interviews, train, and evaluate Reservation Agents.

* Conduct one on one training with agents.

* Assist with inputting reservations and monitoring and adjusting rates.

Qualifications:

* Must be at least 18 years of age.

* High School Diploma or G.E.D required.

* Two or more years' experience in front desk or reservations are preferred.

* Experience in customer service, public relations and excellent communication skills preferred.

* Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.

* Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.

* Must be able to communicate clearly and effectively in English.