Front Desk Teammate - Kietzke; Part-Time

Job Details:
Position
- Front Desk Hospitality;
Location - 0882-Kietzke Center, Reno, NV 89502;
Type
- Part Time

Fitness Connection is seeking a dedicated Front Desk team member to create an energetic and welcoming environment for our club members and guests. The role focuses on delivering exceptional hospitality, efficient member check‑ins, and proactive support across all front‑desk functions.

• Engage members and guests with EPIC greetings and farewells.
• Check members and guests into the gym following proper procedures.
• Answer the telephone promptly, using appropriate Fitness Connection verbiage, and route inquiries to the appropriate fitness consultant.
• Serve as the initial point of contact and communication hub for members, guests and teammates.
• Promote and sell drinks, supplements, and merchandise; meet or exceed daily and monthly Pro Shop goals.
• Stock, organize, and maintain the Pro Shop area throughout the shift.
• Accurately use the POS system and perform money handling procedures.
• Complete member and guest check‑ins and handle basic member account inquiries.
• Monitor check‑ins to identify delinquent accounts, collect balances, and update member information.
• Notify club management if a member requires assistance escalation.
• Keep the front desk and entryway neat, clean, and organized.
• Perform opening and closing duties and regular club cleaning routines.
• Report any incidents promptly.
• Maintain a positive relationship with the entire club team and support teammates in achieving their goals.
• Adhere to all company policies and procedures.

• High School Diploma or GED (preferred).
• Previous experience in hospitality or customer service (preferred).
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Physical ability to lift 50 pounds and perform routine gym movements such as bending, squatting, jumping, running, and reaching.
• Ability to move quickly from one work area to another at a moment’s notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The role requires frequent bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and lifting of 50 pounds. The employee must also navigate obstacles common in a gym setting.

Fitness Connection is an equal opportunity employer. We are committed to providing reasonable accommodations for individuals with known disabilities to perform the essential functions of the position.