Collections Representative II

Auto req :55366
Title:Collections Representative II
Job Function:Collections
Location:RENO
Workplace Category:Hybrid
Company:Harley-Davidson Financial Services
Full or Part-Time:Full Time

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, Motor Clothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H‑D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

HDFS’ Reno, Nevada office serves as one of the Company’s two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit.

There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Collections Representative II.

Under direct supervision the Collections Representative is responsible for collecting delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolves problems by following routine procedures and processes.

This position is fully remote but candidates must be located within an hour from the Reno, NV area.

Start Date: Monday, August 3rd (during training, hours will be 8am-5pm CST, Mon‑Fri)

Regular Hours beginning in September:

8am-5pm PST (4 shifts Mon‑Fri)
10am-7pm PST (1 shift between Mon‑Fri)
8am-12pm PST every other Saturday
Will work one half day during the week when working a Saturday

• Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
• Supports dialer function through outbound manual dialer campaign.
• Assigns accounts to agencies for repossession, skip‑tracing, or in‑person collection activity when approved by appropriate authority level.
• Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re‑allocations and fee/balance waivers when applicable.
• Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Ensures that all steps necessary are taken to protect the interest of the company.
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone’s responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

High School Diploma or Equivalent Required

• Typically requires a minimum of 2 years of related collections experience, 5+ years preferred.
• Located within one hour of Reno, NV.
• Adherence to high ethical standards of truthfulness, honesty and fairness.
• Ability to prioritize workflow to meet department objectives.
• Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
• Detail‑oriented and highly organized with exceptional written communication skills and the ability to verbally…