Customer Resource Agent

BUILD A BETTER CAREER WITH MSC

Requisition : 20969

Employment Type: Full Time

Job Category: Customer Service/Support

Work Location: Reno, NV (Whse)

The Customer Resource Agent is an entry-level position in a high-performance customer care environment, providing excellent service to established Tier II Redistribution customers through various communication channels.

• Provide personalized customer service by using interpersonal skills, establishing rapport, and maintaining a positive, friendly attitude.
• Use multiple communication channels (phone within a call center environment, web, email, and chat) to resolve customer needs, including but not limited to order tracking/tracing, delivery status, and RMA entry.
• Accurately update systems with status details and other relevant information.
• Collaborate with management to resolve customer questions and concerns.
• Foster the MSC Culture within the department and throughout the company to ensure unity of vision and support the company's mission.
• Consistently meet or exceed all assigned operational, customer experience, and service-level metrics.
• Participate in special projects and perform additional duties as required.

• High school diploma or equivalent required.
• Customer service, call center, or web-based internet chat experience preferred.

• Strong verbal and written communication skills, including the ability to use standard grammar.
• Accurate typing and data entry skills.
• Above-average computer and technical skills (e.g., proficient with search tools, web browsers, email, file attachments, tracking tools, website functionality, and web chat).

• This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Compensation starting at $15/hr - $24/hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.