Customer Service Rep - Day Shift

Customer Service Rep I - Day Shift

Date:
Jun 24, 2026

Location:

Reno, NV, US, 89502

Company:
Dorman Products

Job Summary:

This position is responsible for the complete handling of customer orders and answers technical questions.

Primary Duties:

• Fulfill promises made to customers 100% of the time or notify them of changes
• Pro-actively track customer orders to ensure on-time shipping
• Handle arrangements for shipment of product
• Answer phones providing feedback to customers as requested
• Tech line phone support including quality control follow up
• Work with material and production groups as needed to alert customers of potential backorders
• Ability to learn products, multiple systems and customer portals
• Maintain accurate work Instructions as customer requirements or processes change
• Other duties as assigned

Qualifications:

• Have general automotive parts experience
• Ability to handle complaints regarding unpleasant situations or conflicts
• Customer Service experience in an automotive or manufacturing environment desired
• Proficiency in Microsoft Office and familiarity with Google Docs
• ERP/MRP experience in a manufacturing environment desired
• Physical Requirement:
  Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis
• Working Conditions:
  
  While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.
• Education / Experience:
  
  High School Diploma or Equivalent
• Customer Service experience desired
• Experience working in a manufacturing environment desired