Health Workforce & Care Operations Specialist

Health Workforce & Care Operations Specialist

4 DAYS AGO

Full Time | Part Time

As a Health Workforce & Care Operations Specialist, you'll provide critical workforce and operational support across Best Buy Health Care lines of business by optimizing workforce performance, ensuring operational continuity, and delivering real-time support to frontline teams. You'll leverage workforce management tools, reporting, and analytics to drive efficiency, support service-level goals, and provide leaders with actionable insights. In partnership with Care Operations, Workforce Management, and Engineering teams, you'll help ensure seamless customer and employee experiences through effective queue management, outage response, and system change coordination.

• Provide real-time workforce and operational support across Best Buy Health Care lines of business.
• Manage schedules, staffing, queue performance, and employee adherence to support service-level goals.
• Analyze and report workforce performance trends, providing insights and recommendations to leaders.
• Coordinate operational responses to outages, system releases, and business disruptions.
• Support frontline Advisors and partner with cross-functional teams to resolve workforce and operational issues.

• Minimum 1 year of experience in a metric-driven call center, customer care, or contact center environment.

• Prior experience with workforce management systems such as IEX, Genesys preferred.
• Knowledge of MS Office Suite to include Outlook, Word, and Excel.
• Strong mathematical skills.

Best Buy offers a comprehensive benefits package designed to support your life, health, and career growth, including competitive pay, employee discounts, medical and wellness benefits, paid time off, retirement savings opportunities, and ongoing development programs.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Leave of absence (LOA) options and paid time off (PTO) based on employment status and regulations.
• Incentive pay plan eligibility for eligible roles.

Best Buy Health is focused on enriching and saving lives through technology and meaningful human connections. By combining innovative health solutions with compassionate support, we help people live independently and confidently while delivering exceptional experiences for our customers and care partners.

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.

We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.