Teller, Customer Service​/HelpDesk

Job Details

• Location:
  
  Great Basin Federal Credit Union - Reno, NV 89511
• Position Type:
  Full Time
• Education Level: High School
• Salary Range: $18.00 Hourly
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service

The Teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships.

Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy.

Maintain accurate transactional records.

Provide a variety of member savings, share draft/checking, and credit account transactions.

Assist the loan department with intake of loan applications.

Perform administrative functions to support the Operations Department.

Make referrals to the appropriate credit union department or team member with the intention of increasing the credit union Core Membership.

• High School diploma or GED equivalent
• 1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution

• Credit union products, services and policies

• Operate a personal computer and associated Windows-based software
• Operate standard office equipment such as fax, copy and 10-key adding machines
• Provide service to all members in the lobby in a timely manner
• Perform minor math calculations
• Organize time and duties effectively
• Communicate effectively and professionally with members and the public
• Work independently and quickly
• Pay attention to details, be proficient and accurate
• Be flexible and handle more than one task at a time
• Handle cash accurately
• Cross sell in order to achieve established goals
• Handle phone inquiries to satisfaction of members

• Standing–50%
• Sitting–20%
• Bending–2%
• Squatting–1%
• Walking–20%
• Lifting–5% (5–15lbs)
• Twisting–1%
• Driving–1%

May be required to drive to another branch or Employee Sign up.

This position works extensively with our members, both internal and external. Job is performed in branch office location, handling transactions primarily in person, but also over the telephone.

Duties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller as needed or to attend meetings or classes. Initial training period will require more travel as there are extensive training classes.