Client Services Account Manager

Responsibilities

• Deliver exceptional client service to external clients by providing accurate information on analytical methods, quality control and turnaround times
• Act as the primary point of contact for clients, responding promptly and professionally to inquiries, resolving concerns and gathering project specific details
• Monitor and manage incoming requests to the main Client Services box, ensuring timely and appropriate follow up
• Investigate and coordinate approvals for special analytical requests or unique project requirements when needed
• Prepare and issue client quotations ensuring all relevant information is communicated clearly and accurately
• Maintain and update client contact details and project information in GEMS
• May assist with and attend local trade shows
• Compile and distribute turnaround time (TAT) reports and other client service metrics as assigned
• Answer and direct client phone calls, ensuring a professional and customer‑focused experience
• Communicate client updates, instructions, and inquiries to internal departments and Account Managers to ensure seamless coordination
• Adhere to all ALS health, safety, and environmental policies and procedures, maintaining a safe and compliant work environment
• Perform additional duties and responsibilities as assigned by the Manager

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy‑related conditions, genetic information and any other characteristics protected by the law. ALS is an equal‑opportunity employer committed to fostering an inclusive work environment.