Customer Advisor . Reno NV in Reno, Nevada

Customer Care Representative

As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You'll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers' needs.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You may be asked to come into the office up to 3 days per week.

What you'll do:

• Respond to high volume of inbound calls from new and existing subscribers
• Actively listen, provide supportive responses and address customers' needs
• Recommend products and services that align with customers' needs
• Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)

Basic qualifications:

• 1 year of customer service or call center experience

What's in it for you:

We're committed to helping our people thrive at work and t Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us:

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Best Buy is an equal opportunity employer.