Customer Experience Specialist - Reno, NV

Customer Experience Specialist

As a Customer Experience Specialist, you will be the first voice our customers hear over the phone that represents ZLINE.

Your role involves providing product knowledge, answering questions, and troubleshooting over phone calls and emails. You will collaborate with team members to create the best solutions for customer issues.

This is not a typical call‑center role; it is a technical role where you can problem‑solve and build strong relationships at the same time.

• Connect with customers via phone calls and emails
• Provide customers with product details to find the best fit for their home
• Assist customers with questions during the installation process
• Walk customers through troubleshooting steps to ensure proper functionality
• In-depth product & system training
• Collaborate with team members to create the best solutions for customer issues

• A high school diploma or equivalent required
• Excellent verbal and written communication skills
• Ability to multitask by handling a variety of customer experience cases
• Availability to be on the phone, email, and communication platforms for about 8 hours/day
• Great organizational and follow‑up skills
• Literacy with Mac OS computer systems
• Familiarity with Google Suite (Docs, Sheets, Calendar, Mail)
• Familiarity with CRM platform a plus!
• Great retention of computer programs
• Patience and understanding of customer needs and the ability to de‑escalate when necessary
• Dedicated to continuous learning of product knowledge, as new SKUs are created daily
• Bilingual language skills are a plus!

Starting at $42,000+ annually, DOE.

Monday – Friday, 8:00 am – 4:30 pm with a 30‑minute lunch.

Reno, NV – in person/on‑site; not remote.

• Medical, dental, vision, and life insurance
• Company 401(k) match at 6%
• Health Savings Account or Flexible Spending Account
• Professional development assistance
• Paid time off
• Opportunity for advancement; we aim to see you grow
• Dog‑friendly office space

ZLINE Kitchen and Bath, LLC is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.