Service Coordinator

Service Coordinator

The Service Coordinator plays an essential role in supporting Hamilton's customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.

Responsibilities include, but are not limited to:

• Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
• Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
• Create service quotations for various types of service.
• Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
• Work closely with Customers, Field Service Engineers, and other internal teams.
• Help with maintaining the Customer Relation Management (CRM) database.
• All other duties as assigned.

Must have excellent verbal and written communication skills.

Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.

Must have a high school diploma or equivalent. Some college or a degree is preferred.

Must have at least 5 years of customer service experience.