Call Center Representative

• Base Pay $19.50 / Hour
• Job Category Call Center , Medical , Dental
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Job Summary:

The Call Center Representative is responsible for providing excellent customer service by answering and routing incoming calls, scheduling patient appointments, and supporting patients with general inquiries. The role requires effective communication, strong organizational skills, attention to detail, and the ability to work collaboratively in a high-volume, fast-paced environment. This position plays a key role in supporting CHA’s mission to deliver accessible, high-quality health care services to the community.

Knowledge, Skills, and Abilities (KSA):

• Knowledge of medical and dental clinic operations.
• General understanding of office practices and procedures.
• Bilingual fluency in English and Spanish (preferred).
• Experience with EMR/EPM systems and patient scheduling software.
• Proficiency with Microsoft Office Suite and other standard office software.
• Competence in operating phones, fax machines, copiers, and postage scales.
• High attention to detail and accuracy in data entry and documentation.
• Ability to maintain confidentiality of medical and financial information.
• Mathematical literacy for billing and scheduling tasks.
• Strong critical thinking and problem-solving skills.
• Sound judgment and decision-making abilities.
• Effective collaboration and team engagement skills.
• Courteous, clear, and professional communication.
• Ability to calmly manage difficult or distressed callers.
• Cultural competency in serving diverse populations.
• Excellent listening and verbal clarity for phone conversations.
• Visual ability for screen reading and document review.
• Physical capacity to lift up to 20 pounds as needed.
• Willingness to accept accommodations for physical limitations as applicable.

• High school diploma or GED required.
• Completion of a certificate program or some college preferred.
• At least one year of experience in a call center, medical office, or customer service environment.
• Bilingual (English/Spanish) preferred but not required.
• Familiarity with healthcare environments and terminology strongly preferred.

Community Health Alliance is looking for full-time Call Center Representative .Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Our team members enjoy benefits that include:

• Competitive Wage: $19.50
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Paid Time Off:
• PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
• 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b) retirement annuity plan for employee to save; no employer match
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.