Dolan Dodge Level 3 Service Advisor

Job Details

Job Location:

Dodge - Reno, NV 89502
Position Type:
Full-Time

Dolan Auto Group, named Best Place to Work in Northern Nevada, is looking for a Level 3 Service Advisor to greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.

We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package.

• Advises customers about necessary service for routine maintenance.
• Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time. Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

• Paid Time Off/Vacation.
• Employer Paid Health Insurance.
• Employer Paid Dental Insurance.
• Employer Paid Vision Insurance.
• Employer Paid Short Term Disability Insurance.
• Employer Paid Term Life Insurance.
• Employer Matched Christmas Club Savings Fund.
• Employee pricing on vehicle purchases, service, and parts.
• Training, tuition, and certification reimbursement for job specific training.
• Exclusive employee discounts available through select local businesses.

In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.

At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each, and every day. To move expectations forward. To break away from the status quo, and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, we call the Dolan Family.

• Voted Best Place to Work and received 1st place: 2020, 2021, 2022.
• Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 550 employees.
• Most Philanthropic Business by NNBW.
• Business Recognition Program Honored by the City of Reno.

• High School diploma or equivalent.
• Possess an acceptable driving record and a valid driver's license.
• Be at least 18 years of age.
• Ability to multi-task in a fast-paced work environment.
• Strong organizational skills and detailed oriented.
• Strong communication skills.
• A team player who is focused on providing exemplary customer service.

• Must be able to stand for extended periods of time.
• Repetitive body movement such as squatting, twisting, kneeling, bending, stooping, fast paced walking and light jogging when necessary.
• Lifting or moving of up to 50 pounds without assistance at various times.
• Exposure to weather, where extreme temperature ranges may be encountered.