Bilingual Customer Service Representative

Bilingual Customer Service Representative - Service Call Center Join Our Team At Bill Pearce Motors, exceptional customer service starts with exceptional people. We are looking for an energetic, personable, and highly organized Bilingual Customer Service Representative to join our Service Call Center team. This is an ideal opportunity for someone who thrives in a busy, high-volume customer contact environment, enjoys talking with people, and takes pride in providing genuine hospitality—even when the phones are busy and the pace is fast.

As a member of our Service Call Center, you will often be the first voice our customers hear when they contact Bill Pearce Motors. You'll handle a high volume of inbound and outbound customer interactions, schedule service appointments, answer questions, follow up with customers, and help connect them with the right members of our service team. This position requires the ability to communicate effectively with customers in both English and Spanish.

Spanish-speaking customers are an important part of the community we serve, and we highly value team members who can provide them with the same welcoming, professional, and personalized experience we strive to deliver to every customer. If you have experience in a call center, hospitality, customer service, automotive service, appointment scheduling, or another high-volume customer-facing environment, we'd like to hear from you.

• Starting pay of $18.50 per hour
• Full-time position
• Biweekly pay schedule
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Supportive team environment
• Opportunities for professional growth and development

• Handle a high volume of inbound and outbound customer calls while maintaining a friendly, patient, and professional approach
• Provide a warm and welcoming first point of contact for customers by phone, email, and other communication channels
• Schedule, confirm, and help coordinate service appointments accurately and efficiently
• Assist both English- and Spanish-speaking customers with questions regarding service appointments and vehicle maintenance needs
• Listen carefully to customers, identify their needs, and help connect them with the appropriate resources or team members
• Deliver prompt, accurate, and courteous responses—even during periods of heavy call volume
• Make outbound calls for appointment confirmations, customer follow-up, and other service-related communication
• Work closely with service advisors and other dealership departments to help ensure customer needs are handled efficiently
• Maintain detailed and accurate records of customer conversations, requests, and appointments
• Follow through on customer requests and help prevent issues from falling through the cracks
• Create a positive customer experience through hospitality, empathy, professionalism, and clear communication
• Contribute to a team environment focused on customer satisfaction, loyalty, and continuous improvement

Spanish/English Bilingual Fluency Is Required

• Has a high school diploma or equivalent
• Has at least 1-2 years of customer service experience
• Has experience in a call center, high-volume phone environment, hospitality, automotive service, appointment center, or similar customer-facing role; automotive experience is helpful but not required
• Is comfortable handling back-to-back customer interactions while maintaining a positive and professional attitude
• Has strong verbal and written communication skills
• Enjoys talking with customers and has a genuine desire to help people
• Understands that great customer service means both hospitality and efficiency
• Can remain composed, friendly, and solution-oriented when dealing with frustrated or concerned customers
• Has excellent organizational skills and attention to detail
• Is comfortable multitasking between phone conversations, scheduling systems, email, and customer records
• Is comfortable using Google Workspace and learning other computer applications
• Is dependable, professional, punctual, and team-oriented
• Takes ownership of customer requests and follows through
• Can pass a background check and drug screening

Enjoy the energy of a busy call center. You don't mind when the phone keeps ringing, and you can move confidently from one customer interaction to the next.

Love helping people. You understand that even a routine service appointment is an opportunity to make someone's day a little easier.

Believe hospitality matters. You know customers remember how they were treated, and you take pride in making people feel welcomed, heard, and appreciated.

Can balance speed with quality. You work efficiently without making customers feel rushed.

Are a natural communicator. You're comfortable speaking with customers in both Spanish and English and can adjust your communication style to meet the needs of the person you're helping.

Stay organized when things get busy. You can manage multiple conversations,…