Dispatcher, Customer Service​/HelpDesk

We are proud to offer the following benefits:

• Insurance:
  Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off:
  Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses:
  Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

$22.00-$22.00

Position:
Dispatcher

Pay Rate:$22.00/hourly

Shift Specifics:

• Mid-Day Shift 2pm-10:40pm

Required Licensure:

• Nevada Valid Driver's License

Required Experiences/Skillset:

• Must have excellent communication skills. The ability to speak and write proficiently in the English language
• Dispatch experience
• De-escalation + Problem resolution

Do you have experience in Dispatching? Do you enjoy staying busy and help people resolve issues by answering questions? Are you a strong communicator and collaborator? We're looking for a person like you to quarter back the Hospitality, Maintenance and Safety Teams in our accounts.

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety and outreach programs in public spaces that can help business districts grow and prosper.

To match our position, you'll need to thrive in a team culture and shine at your individual tasks.

In this role, you'll make a lasting positive impression on our customers by:

Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.

• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Job Description:

• Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times and dispatch team members to handle any and all calls for service, all via a two-way radio.
• Assign, verify and report outcomes of daily shift assignments, projects and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.
• Receive, process and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager and others) to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or…