Airport Service Concierge - RNO

Airport Service Concierge - RNO

Job Description:

This Is How We Fly

At JSX, were not just a lifestyle carrier were a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As an Airport Service Concierge, youll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience guided helping guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. Youll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

Youll be assigned to one of the following key roles each shift, depending on the needs of the day:

• Check-in Agent:
  Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Boarding Agent:
  Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Security Screening Support:
  Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Ground Security Coordinator (GSC):
  Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.

Additional responsibilities include:

• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

• Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.
• No Two Days Are the Same: With rotating posts and a variety of responsibilities, youll enjoy a fast-paced, engaging work environment.
• Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.
• Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

We're looking for someone who is:

• Approachable: You create a welcoming environment where Crew members and Customers feel comfortable asking questions, sharing feedback, and collaborating.
• Customer-Focused: You're passionate about exceeding Customer expectations.
• Collaborative: You know how to work seamlessly with cross-functional teams.
• Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.
• Proactive: You anticipate needs, take initiative, and solve problems before they arise.
• Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience

• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

• 2+ years of customer service experience.
• Aviation experience.

• Current and valid Drivers license required.

• Health Benefits: New Crew members become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

May perform other responsibilities as assigned.…