Data Center Operations Systems Supervisor

Data Center Operations Systems Supervisor

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The DCO Systems Supervisor leads the daily execution of maintenance and operational work performed by Systems Technicians. This role ensures tasks are completed safely, accurately, and on schedule in a 24/7 data center environment. You are responsible for shift‑level coordination, technician performance, vendor alignment, and compliance with safety and infrastructure standards. This is a hands‑on leadership role focused on consistency, accountability, and operational reliability.

This position works Swing Shift, 5:00 PM to 1:00 AM.

• Supervise daily work of DCO Systems Technicians and ensure tasks follow established procedures
• Plan, assign, and monitor preventive and corrective maintenance activities
• Coordinate vendor‑supported maintenance and verify work completion
• Review and validate maintenance documentation and compliance records
• Support client equipment installations to ensure compliance with Switch standards and AUP
• Manage customer access and maintenance requests through completion
• Participate in CAB processes, including ticket creation and schedule coordination
• Use CMMS and asset management systems to track maintenance, system status, and requisitions
• Support incident response, including P3 event creation and escalation coordination
• Provide direct performance feedback and coach technicians on skill development
• Support hiring coordination and onboarding of new team members
• Enforce Switch safety policies and OSHA requirements
• Identify and implement process improvements that reduce risk and improve efficiency

• Leads by example and sets clear expectations for safety and quality
• Makes sound operational decisions within established guidelines
• Communicates clearly and directly with technicians, vendors, and clients
• Stays steady and focused during incidents or escalations
• Holds self and others accountable for follow‑through
• Works across teams to resolve issues and maintain service levels
• Looks for practical improvements that reduce operational risk
• Reliable and consistent in attendance, communication, and execution

Required

• High School diploma or equivalent
• 7+ years of experience in data center operations, facilities, electrical, or mechanical environments
• 5+ years of experience leading or mentoring technicians in an operational setting
• Working knowledge of data center critical infrastructure systems including UPS, generators, switch gear, ATS/STS, PDU/RPP, cooling systems, and fire suppression
• Ability to read and interpret electrical schematics and mechanical drawings
• Experience using CMMS or similar maintenance tracking systems
• Familiarity with OSHA safety standards
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally
• Ability to work extended hours when required in a 24/7/365 environment

• Preferred
• OSHA 30 certification
• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent technical training
• Prior experience in a mission‑critical data center environment

If you meet most of the qualifications but not all, we encourage you to apply.

A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.