Field Engineering Specialist - Reno, NV

Overview

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will:

• showcase your expertise in technical repair for Roche assigned product lines
• offer valuable service to laboratory customers in your assigned territory
• provide routine technical support, on-site service and repair of Roche products
• serve as a customer contact for technical and service-related issues and perform preventative maintenance
• diagnose and resolve mechanical, hardware, software, and system failures
• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

• Field Engineering Specialist
• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field

• Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
• Good written/verbal communication, organization and prioritization skill
• Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
• Knowledge of basic chemistry

Relocation benefits are not available for this job posting.

This is a field-based role. Travel: travel requirement in Indianapolis for formal training and co-travel within the Nevada area for training purposes.

The expected salary range for this position based on the primary location of Nevada is $71,100-$132,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.