Field Technician Kiosk and Hardware Support - Reno

Field Technician I - (Kiosk and Hardware Support) - Reno

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Caesars Entertainment is seeking a Field Technician I to join our team. The role involves responding to and resolving technical issues at partner properties, including the installation and repair of kiosk and sports book equipment. This is a 100% on‑site, regional travel‑based position requiring daily driving between properties and hands‑on work with hardware and software. This is not a remote or help‑desk role.

• Provide technical assistance to William Hill and Caesars Sports book partner properties
• Respond to service calls in a timely manner, updating tickets and liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sports book personnel
• Train and assist lower‑level staff with installation and maintenance requirements
• Perform other duties as required

• 2 years of experience as a technician (casino/computer tech) or equivalent education
• Experience working with hand and power tools and knowledge of network testing equipment
• Knowledge of Windows‑based computers and basic ISP knowledge
• Ability to work independently, follow directions and complete assigned projects in a timely manner
• Professional conduct towards staff and customers, free of conflicts regarding subjective opinions or interests
• Ability to obtain and maintain any required gaming licenses

Additional Requirements:

• Must be able to lift, carry, pull, push 100 lbs.
• Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• Position requires a significant amount of driving; enjoy driving would be helpful
• Must be 21 years old with a valid driving license and clean driving record
• May be exposed to sounds at 90 decibels
• May be exposed to a smoke‑filled environment
• Must successfully complete a background and drug screen

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations for individuals with disabilities or to accommodate pregnancy or other conditions as required by law.