Field Service Engineer

Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

Responsibilities may include the following and other duties may be assigned:

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

Required Knowledge and

Experience:

Requires minimum of 4 years of relevant experience. Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

Nice to Have:

• Bachelor's degree in Bioengineering, engineering or technology field
• Experience with robotics or motion control
• Previous experience as Technician/Field Services within medical device industry
• Experience with anatomy, surgical protocol and medical terminology
• Ability to troubleshoot with technical skills, creativity and high discipline
• Familiarity with most used test equipment
• Ability to read and understand schematics and engineering drawings
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Performed troubleshooting and repairs on medical devices
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Excellent English writing and verbal communication skills

Additional Skills and Qualities:

• Problem-solving and Analytical
  
  Skills:
  
  Ability to diagnose and troubleshoot complex technical issues.
• Communication and Interpersonal
  
  Skills:
  
  Ability to communicate effectively with customers, colleagues, and other stakeholders.
• Time Management and Organization:
  Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
• Flexibility and Adaptability:
  Ability to adapt to changing priorities and work independently in different locations.
• Customer Focus:
  Ability to build and maintain positive relationships with customers and ensure their satisfaction.
• Technical Proficiency:
  Ability to apply engineering principles to troubleshoot and repair medical equipment.
• Travel Willingness:
  Willingness to travel frequently, including potentially internationally (up to 75%).

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform…