Slot Tech

JOB SUMMARY

The Slot Technician is responsible for performing routine repairs, maintenance, and modifications of gaming devices throughout the casino while keeping downtime to a minimum. All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Promote positive guest relations by projecting a courteous, helpful attitude and assisting internal and external guests.
• Assist with installation, removal, and inspection of electronic gaming devices, hardware, equipment, and associated systems as required for efficient, continuous conduct of business operations.
• Identify all malfunctions, troubleshoot, and perform necessary repairs of electronic gaming devices and equipment as required.
• Adjust electronic and electro-mechanical equipment to ensure maximum efficiency.
• Perform necessary preventive maintenance and hardware/software upgrades of electronic gaming devices as required.
• Respond to service calls and complete repairs in a timely manner while delivering excellent guest service under sometimes difficult or tense situations.
• Assist in installation, removal, conversion, and relocation of gaming devices and stands.
• Assist in ensuring device integrity when jackpots or device malfunctions occur.
• Handle gaming device inventory control ensuring gaming device parts are properly returned and documented.
• Assist with player tracking hardware and software installations and repairs.
• Ensure compliance with company policy and gaming regulations.
• Demonstrate a working knowledge of all the amenities available at the casino, providing information to guests and directions as needed.
• Assist with keeping the slot floor clean and orderly; push in chairs, pick up debris and remove used glasses, etc.
• Regularly provide information to management staff regarding safety concerns and the general appearance of the casino to ensure a quality and safe environment.
• Show willingness and effort to work as a team.
• Perform other duties as assigned.

QUALIFICATIONS

• Must be at least 21 years old.
• 3-5 years of experience in the installation, removal, maintenance, and repair of gaming devices and associated equipment in a casino preferred.
• Ability to understand basic electronic theory and basic schematics and wiring diagrams.
• Ability to navigate through gaming device menus to find audit, last game recall, and event logs.
• Proficient in the use of hand tools, power tools, test equipment, and instruments as applicable.
• Experience with performing installations and conversions on the following Gaming Device platforms preferred: CPU 3, GEN 7 and 8, AVP 3.0 and 4.0, KP3 and KP3+, SBX.
• Ability to provide exceptional customer service in a fast-paced environment.
• Ability to work independently and follow verbal and written directions.
• Must have strong attention to detail.
• High School Diploma or equivalent required; electronic technical training preferred.
• Must be able to lift 15lbs regularly and up to 65lbs occasionally.
• Must be able to stand and walk; stoop, kneel, bend or crouch; use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear; close/distance/color/peripheral vision, depth perception and focus.

CERTIFICATES AND LICENSES

• Must be able to obtain/maintain NV Gaming Control Board Registration (cost = approximately $130).