Executive VIP Host

Overview

Come join Team Atlantis! Atlantis Casino Resort Spa in Reno, Nevada offers a role on the VIP Team.

• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develop relationships with new potential customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused Host Viz telemarketing efforts, marketing events, and direct mail offers.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Assists in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explains qualification requirements to prospective gaming customers.
• Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.

Physical requirements:

While performing the duties of this job, the employee may be required to stand, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

• Nevada Gaming Registration Alcohol Awareness certification.
• Associate’s degree or comparable experience;
  Bachelor’s Degree preferred.
• Minimum of 1 year as a casino host or equivalent VIP experience.
• Excellent communication skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred.
• Good organizational skills; able to handle many projects at one time.
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests.
• Strong interpersonal and telephone skills.
• Ability to memorize data concerning various programs.
• Ability to meet flexible schedules and travel demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
• Must adhere to all appearance standards, including but not limited to no visible tattoos/piercings or unnatural hair colors.

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement opportunities