Executive Casino Host

Job Title

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Ensure the highest possible standards of guest service are provided and listens and responds to guest and team member concerns and questions.
• Recommend and implement strategies to develop new players and increase return visits for high level casino guests to increase profits.
• Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests. Complete all necessary paperwork (i.e. comp slips, reservation request forms etc.).
• Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability and guest profitability.
• Communicate with premium/rated guests through telemarketing, letter writing, email, or in person about services, promotional opportunities and special events. Arrange for guests to join these events.
• Respond to guest complaints in a considerate, professional and positive manner in which displays concerns for their complaints.
• Regain guest loyalty under difficult circumstances.
• Maintain current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensures guest satisfaction.
• Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Player's Club.
• Devote significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Prioritize, organize, and complete multiple activities in a high-pressure environment.
• Achieve the goals and objectives of the Marketing Department.
• Attend, and satisfactorily complete all required training as assigned and required.
• Assist with special events and promotions as needed or assigned.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.

• Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and the public.

• Excellent time management, problem solving and organizational skills are a must.

• Must be proficient in Microsoft Office Products:
Excel, Word, Power Point, Publisher, and Outlook.

• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.

• Ability of simple reading, writing, math, and complex task completion skills is required.

• Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

• Must be a minimum of 21 years of age.

Education and/or Experience

• Minimum 5 years Casino Host experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Certificates and Licenses

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

Physical Demands

• While performing the duties of this job, the team member is constantly sitting, frequently standing, walking, occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.

• Must be able to push/pull and/or carry/lift 10lbs or less constantly and 50lbs or less occasionally.

• The team member will constantly have repetitive use of both hands, frequent light grasping motions, and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.

• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

Work Environment

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and electrical devices.

• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, moving objects, high places, and slippery surfaces.

• The noise level in the work environment is moderate but can be quiet or loud at times.