Sportsbook Manager; Grand Sierra

Sports Book Manager

William Hill Sports book has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service

Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike

Manage all aspects of our sports betting equipment

Demonstrate leadership and ensure operational effectiveness which will yield a successful operation

Generate opportunities to maximize handle, profitability, and promotion of the Brand

Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always

Ensure betting control guidelines are adhered to within the sports book.

Foster an environment focused on customer service and compliance.

Develop skills and knowledge of the sports book team

Plan and execute an effective staffing model, keeping in line with an approved budget

Direct and motivate the relevant stakeholders during planning, execution, and opening

Establish and maintain effective and professional working relationships with internal and external contacts

Promote a positive image for the company within the industry and community

Additional duties as assigned

2+ years of management experience in a retail environment, preferably in a sports book

Must be able to work independently with minimal supervision

Must be confident in one's ability to assess situations and make informed decisions

Good interpersonal communication skills

Ability to manage relationships

Strong problem-solving skills

Ability to manage a diverse range of activities and effectively prioritize responsibilities

Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)

ADDITIONAL REQUIREMENTS:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment

At Caesars Digital, We Don't Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Job Identification 86289

Job Category Retail Sports book

Job Schedule Full time

Locations GRAND SIERRA (On-site)