Poker Supervisor

Essential Duties And Responsibilities

• Directly supervise and coach hourly team members.
• Maintain proper staffing levels.
• Schedule dealer team breaks and table assignments.
• Report all room, staffing, guest, or dealer needs directly to Poker Manager.
• Supervise and manage waitlist, player tracking, dealer tap ins, and general room procedures.
• Create, enroll, start, supervise, pay, and close poker tournaments according to TDA guidelines.
• Assures compliance with all applicable laws, regulations, policies and rules including but not limited to State Poker regulations and company policies and procedures.
• Assures compliance with Federal regulations including IRS as well as interacts with state gaming regulatory commission as needed.
• Investigates and resolves guest complaints and issues.
• Implements and enforces all departmental and organizational policies, rules and procedures during the events and games.
• Manage and control poker and dealer banks, cash handling, chip fills, chip running and distribution.
• Record, report, and verify payment for all room promotions.
• Update, print, control, and distribute poker reports daily.
• Manage and update poker room MTL and CTR.
• Provide accurate accounting of guest hourly play.
• Maintain and supervise food and drink safety controls for poker room.
• Run food and ice to and from room.
• Ensure cleanliness of poker room.
• Any other duties as assigned within the scope of this position.

• Directly supervise and coach hourly team members.
• Maintain proper staffing levels.
• Schedule dealer team breaks and table assignments.
• Report all room, staffing, guest, or dealer needs directly to Poker Manager.
• Supervise and manage waitlist, player tracking, dealer tap ins, and general room procedures.
• Create, enroll, start, supervise, pay, and close poker tournaments according to TDA guidelines.
• Assures compliance with all applicable laws, regulations, policies and rules including but not limited to State Poker regulations and company policies and procedures.
• Assures compliance with Federal regulations including IRS as well as interacts with state gaming regulatory commission as needed.
• Investigates and resolves guest complaints and issues.
• Implements and enforces all departmental and organizational policies, rules and procedures during the events and games.
• Manage and control poker and dealer banks, cash handling, chip fills, chip running and distribution.
• Record, report, and verify payment for all room promotions.
• Update, print, control, and distribute poker reports daily.
• Manage and update poker room MTL and CTR.
• Provide accurate accounting of guest hourly play.
• Maintain and supervise food and drink safety controls for poker room.
• Run food and ice to and from room.
• Ensure cleanliness of poker room.
• Any other duties as assigned within the scope of this position.

• Directly supervise and coach hourly team members.
• Maintain proper staffing levels.
• Schedule dealer team breaks and table assignments.
• Report all room, staffing, guest, or dealer needs directly to Poker Manager.
• Supervise and manage waitlist, player tracking, dealer tap ins, and general room procedures.
• Create, enroll, start, supervise, pay, and close poker tournaments according to TDA guidelines.
• Assures compliance with all applicable laws, regulations, policies and rules including but not limited to State Poker regulations and company policies and procedures.
• Assures compliance with Federal regulations including IRS as well as interacts with state gaming regulatory commission as needed.
• Investigates and resolves guest complaints and issues.
• Implements and enforces all departmental and organizational policies, rules and procedures during the events and games.
• Manage and control poker and dealer banks, cash handling, chip fills, chip running and distribution.
• Record, report, and verify payment for all room promotions.
• Update, print, control, and distribute poker reports daily.
• Manage and update poker room MTL and CTR.
• Provide accurate accounting of guest hourly play.
• Maintain and supervise food and drink safety controls for poker room.
• Run food and ice to and from room.
• Ensure cleanliness of poker room.
• Any other duties as assigned within the scope of this position.

• Must have an understanding of and comply with all Title 31 rules and regulations.
• Computer skills with the ability to navigate, update, and create reports on Word, PowerPoint, Excel, Bravo, and Synkros.
• Listen and respond to guest and team member inquiries in a positive and professional manner.
• Read, speak and understand the English language in order to communicate with guests and team members.
• Strong knowledge of all poker rules and regulations, along with, the ability to easily coach these rules and regulations to both guests and team members when needed.
• Multi-task while maintaining a calm and pleasant demeanor towards guests and team members.
• Ability of simple reading, writing, math, and task…