Keno Lead Writer - Full Time - Swing Shift

Job Title

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Explain and promote Keno to new and continuing players.
• Collect, process, and return guest's tickets and/or winnings. Monitor and control Keno systems so that games run in a timely manner.
• Accept guest tickets, write tickets, make change, answer questions and make payouts.
• Use Keno system control station to start all keno games. Check that all tickets are written before starting game.
• Monitor pace of games and shift personnel, if necessary, to quicken games.
• Complete all necessary paperwork for large payouts, to include paperwork covering regulation 6A.
• Maintain main Keno bank so that the established amount will always be accounted for. Use main bank to make fills, and change, for writer/runner's banks.
• Reconcile main bank at end of shift and turn over to on-coming Lead Writer.
• During slow or closed times replenish or organize Keno paper, crayons, pay books and pay cards in the holders on tables and bars in restaurants and casino areas.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Operate computer systems to include Keno system terminal and Keno ticket printer.

• Collect information and solve customer concerns promptly and efficiently.

• Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.

• Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests and team members.

• Ability of complex reading and simple writing, math, and task completion skills is required.

• Must have the following skills: clerical, coordination, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement, and decision making.

• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

• Must be a minimum of 21 years of age.

Education and/or Experience

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Certificates and Licenses

• Must be able to maintain appropriate Gaming License.

Physical Demands

• While performing the duties of this job, the team member is constantly standing, walking, occasionally sitting, reaching overhead, bending over, crouching, and kneeling during the duration of their shift.

• Must be able to lift/carry 25lbs or less constantly and 50lbs or less frequently.

• The team member will constantly have repetitive use of both feet and hands and require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.

• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

Work Environment

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment, electrical devices, and other mechanical devices.

• The noise level in the work environment is usually quiet to moderate.

• Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.