Slot Ambassador- Graveyard-Silver Legacy Job Reno area,Nevada USA,Entertainment & Gaming

Job Description

To provide courteous and positive service to all guest. To maintain a good working relationship with all slot personnel. To keep machine in operational order. Supervise the Slot Service Ambassadors during their shift while working as a Dual Rate Supervisor with the capability to motivate both players and Slot Service Ambassadors. To be flexible with the ability to work any shift when needed.

Responsibilities

To give change and break down bills
To take care of all Slot Player’s service needs
To be a source of information about all property events, promotions, entertainment, restaurants, and other facilities
To openly converse with and build relationships with players and other Slot Service Ambassadors
To sign up players for club cards
To clear bill validator jams and make minor adjustments and repairs to machine
To clear ticket jams and refill paper in machines
To be able to answer players questions on machine payouts etc.
To replace burned machine bulbs, loose machine buttons etc.
To safeguard slot assets assigned under their control
To perform other job duties as assigned
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned

Qualifications

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Must be able to obtain and maintain a Nevada Gaming License
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures through addition, subtraction, multiplication and division on whole numbers, fractions and decimal amounts
Ability to work well with large amounts of cash
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Additional Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; hear and talk
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, risk of electrical shock, and vibration.
The noise level in the work environment is usually loud
Will work with slot machines on a daily basis
Must be 21 years old or older
Knowledge of casino operations

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.