Lead Slot Project Technician

At Atlantis Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

The incumbent in this position is primarily responsible for:

• Planning and coordination of all slot floor projects. As needed, will repair/conduct maintenance on casino slot machines, including ordering and installing parts.
• Providing excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

The incumbent, as with all members of Monarch properties, provides excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

Atlantis is recommended by Forbes Travel Guide with a Four Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Steakhouse and Bistro Napa restaurants at Atlantis are recommended by Forbes Travel Guide and consistently receive the highest ratings by Trip Advisor.

Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

• Ability to trouble shoot minor machine issues such as button and bill validators issues on all machines within 1 month.
• Replace all peripheral machine components within two months.
• Trouble shoot major machine issues within 1 year.
• • The ability to explain games to guests and jackpot payouts – strong "floor presence" is necessary and ability to provide exceptional Guest Service.
  • Maintain operation of slot machines at all times with minimal downtime
  • Will constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
  • Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
  • Perform software conversions and slot machine moves as directed by the Slot Performance Manager.
• Performs other incidental and related duties as required and assigned.

Two years electronics/technical Degree or equivalent experience with electronics components.

• Minimum 3 years Slot Technician experience with slot machines in a Casino Environment

• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with ethical integrity;
  Upholds organizational values.
• Communication
  - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Judgment
  - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• • Professionalism
    - Approaches others in a tactful manner;
    Reacts well under pressure;
    Treats others with respect and consideration regardless of their status or position;
    Accepts responsibility for own actions;
    Follows through on commitments.
  • Quality
    - Demonstrates accuracy and thoroughness;
    Looks for ways to improve and promote quality;
    Applies feedback to improve performance;
    Monitors own work to ensure quality.

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

The physical demands described here are…