Mortgage Production Manager

General Summary

The Mortgage Production Manager is responsible for managing a loan production office and all related loan officers and lending assistants. Loan production offices are responsible for the development of the growth strategy for mortgage lending in particular markets. The Mortgage Production Manager is responsible for recruiting, onboarding and ongoing support of Mortgage Advisors. This position is responsible for evaluating and managing the staffing needs and business development tactics needed to maximize production and growth of the office while developing relationships with key market resources and also producing themselves.

• Responsible for ongoing recruiting and leading a team of Mortgage Advisors (MAs) within the loan production office to help increase sales activity and to ensure established sales policies and procedures are adhered to. Provides support to MAs by coaching, communicating, and training to close knowledge gaps and increase sales; recommends and develops appropriate sales job aids or sales tools; facilitates regular update meetings with the team;
  
  recruits and hires Mortgage Advisors aligned with the channel growth plan. Responsible for solving and elevating issues related to the origination of mortgages within the loan office MA team. Researches borrower questions or issues and handles call escalations originating in the loan production office to support Members across all markets. Time: 50%
• Personal loan production and financial counseling through interviewing, pre-qualifying, and the mortgage loan application process. Monitor and manage sales pipeline consisting of mortgage applications taken but not yet closed; follow-up with mortgage operations personnel as necessary to obtain loan status and outstanding conditions; assist with clearing of underwriting conditions as necessary; re-structure loan terms and programs as necessary; monitor interest rate lock periods to ensure that locked rates are not allowed to expire;
  
  verify closing figures with operations personnel prior to loan closing. Develop and maintain relationships with the real estate/builder community to promote real estate loan programs. Represent the Credit Union at community real estate functions. Give educational presentations within the community. Time: 40%
• Responsible for maintaining industry knowledge of products, guidelines, regulations, policy, and other industry relevant intelligence. Recommends/coordinates educational/training activities to maintain and enhance sales, knowledge, policies, and procedures of the MAs. Occasionally attends relevant industry conferences or events to capture best practices and bring enhancements back to the team. Researches new sales technologies, initiates vendor discussions, and participates in mortgage systems projects as they relate to Mortgage Production;
  
  informs stakeholders and sponsors of progress, issues, or opportunities. Supports the rollout of new systems or tools as a liaison to the Mortgage team. Time: 10%

• Bachelor’s degree in business, finance, or related field or two years of related work experience desired.

• Management experience required.
• 3 or more years’ experience in sales or sales support roles within the mortgage industry.
• NMLS registration required.
• Past success as a Mortgage Loan Originator preferred.
• Experience with outbound business development preferred.

• Excellent communications and leadership skills.
• Working knowledge of financials and general business practices.
• Strong knowledge of mortgage industry regulations including RESPA, ECOA, HMDA, Truth-In-Lending, FCRA, HVCC, ECOA, and SAFE Act.
• Sound understanding of FNMA, FHLMC, FHA/VA, and RD lending guidelines.
• Working knowledge of the mortgage origination process.
• General familiarity with mortgage servicing and secondary marketing requirements/procedures.
• Excellent written and oral communication skills.
• Prior use or familiarity with Encompass, Blend and Optimal Blue is desired.
• Ability to maintain poise, confidence, and professionalism when dealing with challenging member interactions.
• Ability…