Payment Operations Specialist

Position: PAYMENT OPERATIONS SPECIALIST
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To do this, we practice C.A.R.E. with our Values:

We Care Genuinely.

We build relationships because we know that we are Greater Together.

We Stay Trustworthy as we serve our communities."Be Bright" rings in our ears as we find custom solutions that meet our members' needs.

We Inspire One Another, our members, and our communities to re-imagine what Living Greater can  every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

About The Position:

The Payment Operations Specialist is responsible for various payment strategies, data analysis tools and reporting to efficiently and accurately execute payment functions necessary to meet Operational objectives. This includes decision-making, posting transactions and managing exceptions across multiple payment channels such as ACH, check, Wire transfers, Mobile deposits, etc. They are also responsible for reconciling activity daily to ensure accurate accounting of funds.

The Payment Operations Specialist is also responsible for reporting, and compliance with all NACHA Operating Rules, ECCHO rules, and other security and regulatory requirements.

What You'll Be Doing Utilize multiple payment systems and programs to conduct in-house member transactions, resulting in timely and accurate posting of transactions. Specialists identify, investigate and resolve payment issues, review and analyze potential fraudulent activity, while utilizing various cross-functional systems. This role must also provide high-quality work within fast- paced time frames.

Engage in DNA release system upgrades. Testing of new changes in the appropriate core test environment to ensure that all proposed functions are operating as expected. Conducting thorough testing and validation of payment related functionalities including updating procedures and notifying all internal teams of relevant changes.

Facilitate various types of money movement requests required in accordance with company procedures as well as responding to transactional inquiries for Greater Nevada Credit Union and its subsidiaries. Suggest areas for process improvement with the Payment Operations Manager. This includes the identification of inefficiencies in current processes and resolution recommendations. Specialists must also stay updated on industry trends, regulations and best practices in the payment channels.

Participation in Payment Operations audits, assisting the team with gathering required materials and involvement in audit discussions as needed. This will include ensuring day-to-day transactions meet all regulatory and procedural guidelines as well as ensuring documentation is appropriately retained.

Qualifications High School Diploma or equivalent required.

Strong attention to detail and problem-solving skills.

Ability to work in a fast-paced, deadline-driven environment.

Ability to handle sensitive member financial information with confidentiality and professionalism.

Previous Financial Institution experience preferred.

Proficient in Microsoft Office Suite.
2 (two) years of experience with ACH, Wire Transfers, Check clearing or other payment channel methods required.

Skills & Competencies Ability to consistently participate in continued training and education to understand payment rules, laws and regulations.

Strong computer skills with knowledge of Microsoft Office.

Effective professional written and verbal communication skills.

Excellent problem-solving, sound judgment and decision-making skills.

Ability to work…